FAQs

Where Do You Ship?

We ship domestically to all 50 states and internationally. Shipping rates and options vary.

How Long Will It Take To Receive My Order?

At HauteCarat all products leave our manufacturing facility within 14-21 business days of receiving your order. Once the order is complete it will ship Fedex overnight domestically and VIA Fedex International priority for International orders. Most International shipments arrive within 3 business days after the package has left our facility.

What Is Your Return Policy?

Customer satisfaction is our top priority. All products returned in their original condition have a 100-day unconditional money-back guarantee, without any restocking fees. All items must be in unworn and unused condition.

HOME TRY ON

Our exclusive Home Try-On service allows you to experience a variety of rings before making a purchase. Select up to three designs and HauteCarat will send you sample versions of each for free. You’ll have five days to test run the piece, previewing its size, shape and design to make sure it’s the right fit — literally and figuratively. Using the provided return label, simply ship back the package and return to the HauteCarat site to shop for your dream ring.

How Long Can I Keep The Rings?

You can keep the package for 15 days before returning. If you need additional time, shoot us an email at Concierge@hautecarat.com and we’ll be happy to extend your home try-on.

What If The Mock-Up Rings I Want Are Unavailable?

Contact us directly and we will add you to waitlist to get the ring when it becomes available.

How Do I Return The Home Try-On Package?

Use the return label and envelope provided, package all four rings and drop off at your nearest Fedex Location by the Fifteenth day of your trial.

How Much Is My Card Charged For The Home Try-On?

The HauteCarat Home Try-On program is free. To ensure the rings are returned, we charge your credit card $300 upfront which is refunded in full provided the rings are returned to us within the proper timeline and in their original undamaged condition.

What Is The Home-Try On Ring Made From?

Our mock rings are made of 100 percent finished brass and cubic zirconia. The CZ center stones will be carat-specific to your request so you can get a visual of the size of stone.

What Payment Methods Are Accepted?

HauteCarat accepts payment through Visa, MasterCard, Discover, American Express, ApplePay, PayPal and bank wire transfer.